FAQ

Have questions? We have answers.

Orders

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides.

If you still have questions drop us a message via Instagram or send us an email at hello@pupofluxury.com

Shipping

How fast can you ship my order?

We process and ship all orders within 1 business day. If you need express/urgent shipping please reach out to us via instagram to get the fastest reply.
We will find solution together. ❤️

When can I expect my order?

The usual time from order to delivery is 2-3 days.

Return / EXCHANGE

What is your return policy?

We want to make sure you love what you buy! We offer free returns and exchanges for 7 days. Items must be unopened with all tags attached.

How can I start a return/exchange?

Send us an email at hello@pupofluxury.com
We will schedule a courier to pick up your return/exchange.