FAQ
Have questions? We have answers.
Orders
What size should I buy?
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides.
If you still have questions drop us a message via Instagram or send us an email at hello@pupofluxury.com
Shipping
How fast can you ship my order?
How fast can you ship my order?
We process and ship all orders within 1 business day. If you need express/urgent shipping please reach out to us via instagram to get the fastest reply.
We will find solution together. ❤️
When can I expect my order?
When can I expect my order?
The usual time from order to delivery is 2-3 days.
Return / EXCHANGE
What is your return policy?
What is your return policy?
We want to make sure you love what you buy! We offer free returns and exchanges for 7 days. Items must be unopened with all tags attached.
How can I start a return/exchange?
How can I start a return/exchange?
Send us an email at hello@pupofluxury.com
We will schedule a courier to pick up your return/exchange.